Our philosophy: Your complaint is always justified – no denial, no doubts. We will contact you to find the solution that helps you the most, whether that’s a free new edit or a refund on the service.

Scribbr Happiness Guarantee

Scribbr’s three principles of guaranteed happiness

  • Personal contact: We always respond to your questions and feedback. If you’re not 100% satisfied, we’ll contact you in person to find a solution.
  • Sincerity: We care about providing great service. If you’re not happy, we’ll go the extra mile to change that.
  • Speed: We know you have deadlines to meet, so we’ll get in touch as soon as we receive your feedback. We focus on resolving problems as quickly as possible.

Are you not completely satisfied?

If you’re not 100% happy with the edit or the plagiarism check you received from us, please let us know through the feedback form.

Questions?

Please contact us

The team is 24/7 available for your questions.

Frequently asked questions